FAQs
Below are the common questions around Multi-Factor Authentication (MFA).
- What is Multi-Factor Authentication?
- Multifactor authentication combines your username and password with an additional security factor – such as a numeric code sent to your smartphone – to confirm your identity and keep your information secure.
- When you use multifactor authentication, a stolen password isn’t enough for an unauthorized person to gain access to your sensitive data or our critical technology systems. With MFA in place, your data is more secure.
- For text message, ensure you are opening the text and using the code that is referenced within. Do not use the message or sender code, which you may see in your preview.
- I did not recieve a verification code via email
- Email may take a few minutes for delivery. Please update and/or refresh your mailbox.
- Check your junk email folder for sender donotreply@amba.info
- I did not receive a verification code via text message or phone call
- For text message, ensure your device and service plan support text message delivery. The delivery of the text message can vary by location, service provider, and signal strength.
- I received a verification code that does not work
- For email, ensure you are using the most recent code. If you received multiple verification codes, only the newest one will work. If you requested multiple verification codes, keep in mind that it might take some time for the latest code to arrive.
- For text message, ensure you are opening the text and using the code that is referenced within. Do not use the message or sender code, which you may see in your preview.